Shipping Policy

Last Updated: November 3, 2026

At Petalvyn, we want every order to arrive safely and reliably. Whether you're shopping for a thoughtful gift, a charming home accessory, or something special for yourself, we're committed to providing a clear and dependable shipping experience.

Please review our shipping information before placing your order.

1. Order Processing

All orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays may begin processing on the next business day.

• Processing times do not include shipping transit times.

• During peak shopping seasons, holidays, or periods of high order volume, processing may take longer.

Once your order has shipped, we will send a confirmation email with tracking information when available.

2. Shipping Rates

We offer the following shipping options for eligible orders within the United States:

Shipping Method	Shipping Cost	Estimated Transit Time
Standard Shipping (Orders under $49)	$4.99	7–15 business days
Free Standard Shipping (Orders $49+)	FREE	7–15 business days
Priority Processing + Insured Shipping	$7.99	7–15 business days

Shipping charges are displayed at checkout before you complete your purchase.

Free Shipping Eligibility: Free standard shipping applies to orders with an eligible merchandise subtotal of $49 or more, after discounts and before taxes and shipping fees.

Priority Processing + Insured Shipping

Customers may select our optional Priority Processing + Insured Shipping service at checkout for $9.99.

This option includes:

• Priority handling of your order during processing.

• Shipment protection for eligible packages lost or damaged in transit, subject to the applicable coverage terms.

• Tracking information when available.

Please note: Priority processing does not guarantee expedited transit or delivery by a specific date. Estimated shipping transit times remain 7–15 business days unless otherwise stated at checkout.

3. Estimated Delivery Times

For orders shipped within the United States:

Order Processing: 1–3 business days

Shipping Transit: 7–15 business days

Estimated Total Delivery: Approximately 8–18 business days from payment confirmation.

Delivery estimates are not guaranteed and may vary depending on your location, carrier operations, customs processing where applicable, weather conditions, holidays, or other circumstances outside our reasonable control.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number or tracking link when available.

Please allow 24–72 hours after dispatch for tracking information to update in the carrier's system.

If your tracking information has not updated for an extended period, please contact our customer support team.

5. Multiple Shipments

Some items may be shipped separately due to differences in inventory availability, fulfillment locations, or packaging requirements.

If your order contains multiple products, you may receive them in separate packages and on different dates.

Where applicable, tracking information will be provided for each shipment.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your:

• Full name

• Street address and apartment or unit number

• City, state, and ZIP code

• Contact information

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to update your shipping information before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or has shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

7. Delayed or Missing Packages

Although we work with fulfillment and shipping partners to provide reliable delivery, occasional delays may occur.

If your package is delayed:

1. Review the tracking information provided in your shipping confirmation.

2. Check with household members, neighbors, or your building's mailroom where appropriate.

3. Contact the shipping carrier for additional delivery information.

4. Contact Petalvyn Support if you need further assistance.

If a package is confirmed lost in transit, we will review the circumstances and assist with an appropriate resolution in accordance with applicable consumer protection laws and our store policies.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible.

To help us resolve the issue efficiently, please provide:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging, if available

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

For additional details, please review our Return & Refund Policy.

9. International Shipping

Petalvyn primarily serves customers in the United States.

International shipping availability, rates, and estimated delivery times may vary by destination and product.

If international shipping is available for your order, applicable shipping options will be displayed at checkout.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Responsibility for these charges will be disclosed at checkout or as otherwise required by applicable law.

Certain products, including plantable seed-paper products, may be restricted from shipping to specific destinations.

10. Contact Us

If you have questions about shipping, tracking, or your order, please contact us through our Contact Us page.

Petalvyn Customer Support

Contact: https://igie3v-km.myshopify.com/pages/contact

Please include your order number when contacting us about an existing purchase.

We appreciate your trust in Petalvyn and look forward to delivering a little joy to your doorstep.